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Aaaaaand we’re back! We’ve been working hard behind the scenes to plan for a safe reopening that meets social distancing requirements. With the cooperation and understanding of our beloved members, we’re proud to bring you Carnegie Toy Library’s online Click & Collect service!

 

While we can’t let members into the library building to browse the shelves as usual, our toys (and lots of new ones!) in the collection can be found and booked through our online catalogue.  Keep reading to find out more about our new COVID-safe operating system.

When does it start?

Click & Collect will commence on the following days/times:

  • Saturday 6th June - 9am to 3pm

  • Wednesday 10th June - 5pm to 9pm

  • Saturday 13th June - 9am to 3pm

Then all following Wednesdays 5pm to 9pm & Saturdays 9am to 1pm

 

The sessions will be divided into 15-minute slots, 1 member per 15 minutes. If possible please leave your children at home. To ensure everyone can access our Click & Collect service, borrowing periods will be a minimum of 5 weeks instead of 3. 

Bookings are essential.

To return and borrow toys please book your Click & Collect session and reserve your toys online 1 week prior to your appointment time to allow for your toys to be selected.  

 

Arrive on time.

Please ensure you arrive on time, this will allow enough time to return and borrow your toys. In order to make this service accessible to as many of our members as possible, we are unable to be flexible with booked time slots, so if you are more than 10 minutes late, you will need to book another appointment online. 

How does it work?

At the toy library

1.

Maintain social

distancing

 

Follow signage provided when

you arrive at the toy library.

2.

Return & count toys

 

On arrival please use the

hand sanitiser provided.

Empty your toys into the tub provided & count your toys back into your bag/tub.

3.

Collect your toys

 

Collect your toys from

the tubs provided.

Before visiting the toy library...

1.

Reserve toys

 

Log in to your account

and select the toys you’d

like to reserve. 

Once you have made your selection please don't make any changes.

2.

Select a time

 

Select 'appointments' in

the top menu bar.

Scroll to the booking calendar and select 'book' next to your preferred time slot.

3.

Count & clean toys

 

Please ensure your toys have

been counted and cleaned 

before returning

If you don't clean your toys you will be required to clean your toys and book another appointment.

For a step by step guide on how to reserve toys and select an appointment time simply watch the Click & Collect video guide.

 

Here's what we're doing to keep everyone

healthy & safe while borrowing:

All toys that are returned will go into a quarantine area for seven days, after which point they will become available for loan again.

Hand sanitiser will be provided at the returns desk.

Increased cleaning in high touch areas and the returns desk wiped down after each member..

Increased open hours and allocated 15 minute borrowing sessions to allow for social distancing. 

Separate entry and exit areas.

We won't be accepting cash payments during this time. If you have any fines that exceed $20 these can be paid via bank transfer - see FAQs for details.

We also ask that you follow the below safety guidelines

Please do not visit the toy library if any member of your household have returned from overseas or have been in contact with someone with coronavirus within the past 14 days, even if everyone appears well.

If someone in the household has been unwell in any way during the loan period, please disinfect the toys. Do not leave toys to soak in disinfectant as they may lose their colour.

Frequently asked questions

Can I just return toys?


Absolutely! We’re accepting all returns. You’ll just need log into your account and book a 15-minute slot so that your toys can be counted and returned.




My membership has expired, how can I renew?


All memberships, including those that expired during our temporary closure (from March 21st to 5th June) will have 11 weeks added to the membership. If your membership expired prior to March 21st you will be required to renew in order to borrow toys online via the Renew Your Membership page. Please ensure you have renewed your membership prior to arriving at the toy library.




Can I hire a party pack?


While we are running the click & collect service we are not currently offering party pack hire.




Do I need to do duty?


We’ve put all rostered duty on hold while we’re running the click and collect service.




Are you accepting donations?


No doubt you’ve been cleaning out your cupboards like all of us during lockdown, however due to COVID-19 we are not currently accepting donations - please don’t leave them on our front door step.




Will I incur late fees if I haven't made a booking?


If you are unable to book a time slot when your toys are due please email us at hello@carnegietoylibrary.com and we will renew your toys for you.




How can I pay my fines?


If you have fines that are below $20 you will be able to pay this once we are open again. If your fines exceed $20 you will be required to pay them via bank transfer into the below bank account: Carnegie Toy Library BSB: 633 000 Account: 131 330 276 Reference: Please include your surname or member number




Can I come into the toy library?


While we can’t let members into the library building to browse the shelves as usual, our toys (and lots of new ones!) in the collection can be found and booked through our online catalogue, simply log into your account.




Can I become a member?


You sure can! It's super easy, just join online via our Membership page.





We’re so excited to be back sharing our wonderful toy collection, and appreciate your patience and cooperation as we shift to this new operating model. 

Right now play is just as or MORE important than ever for our kids. SO LET’S GET PLAYING!

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hello@carnegietoylibrary.com     |    12 Munro Ave, Carnegie 3163

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